analyst 0-2yr B.E./B.Tech BCA Fresher Jobs Gurugram M.E/M.Tech MCA

American Express Off-campus drive| Analyst 2021| Apply now

American Express Hiring Analyst |B.E/B.Tech/M.E/M.Tech/BCA/MCA

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About American Express

American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Job Role:

  • Managing inbound customer and seller calls and faxes for all prepaid products like Gift Card and Traveller cheques.
  • Handle Claims for lost/Stolen and Unable to Cash Traveller Cheques.
  • Handle Escheatment calls and faxes.
  • Process Refund Requests, Overspend and Excessive Balance cases
  • Candidate should be able to multi-task and prioritize work to ensure balance is met between regulation, policy, and customer service experience.
  • Respond to customer escalation and conduct a root cause analysis of the escalation 
  • Leverage expertise in analyzing risk related data, identifying fraud connections 
  • Manage change effectively to meet / exceed performance targets.

Position- Analyst

Location– Gurugram

Experience– 0-3 years, Freshers can apply

Skills Required:

    • Bachelor’s /Master’s degree in computer/electronics/electrical engineering  
    • Preferred Work Experience (0-3 years)
    • Key Skills and Competencies:  Proficient with computers and experienced with known software tools. Shows interest and ability to design and execute test cases.
    • Effective oral and written communication skills.

Desired Skills:

  • Good communication (written and verbal) skills
  • Always be a champion for our users!
  • Strong mentorship and learning attitude
  • Excellent communication skills in English (written and verbal)
  • Excited to work on a multicultural team spread across global offices
  • Responsible, reliable delivery and follow-through

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